Structured memory, per-contact control

Twenty-three changes shipped in this release. What a teammate remembers is now kept in organized blocks instead of one growing note, and autonomy stopped being all-or-nothing: you can set how a teammate treats a single contact.

Memory and learning

Memory now behaves like a well-kept notebook rather than an ever-growing text file.

• Fold old notes into the new format — a one-tap reconcile on a teammate’s Memory & Learning tab converts old free-text notes into organized blocks and tells you how many facts were folded.
• No more near-duplicates — when a teammate learns something it already knows in different words, it updates the existing note instead of stacking another one, so older important facts stop getting pushed out.
• Repeated situations get learned — hitting the same kind of situation more than once now reliably becomes a lesson.
• Paraphrased corrections count once — several corrections that mean the same thing are recognized as one lesson, so it takes effect sooner.
• Proposals surface immediately — in approval mode, a proposed learning update notifies the owner and appears live instead of waiting to be discovered.
• Consistent contact memory — a fact learned about a contact during a call or chat is reconciled against what is already known.
• Old imported notes stay private — a contact’s legacy free-text notes are visible only to the owner through a teammate’s tools, and are cleaned before they appear anywhere.
• Catch up always finishes — the catch-up action on a contact completes and re-enables even when there was nothing new to learn.

Per-contact control

Autonomy used to be a single setting for the whole team. Some customers need different handling.

• Override one contact — from the contact or messaging screen, pause a teammate for that person, force draft-only, allow autonomous sending, or hand the contact to a different teammate entirely.

Console and messaging

• One-tap confirmations — an action needing your approval shows a card with the recipient and the exact message, and Send fires it once even across a double-tap or two open tabs.
• Tidier bulk actions — simultaneous bulk sends collapse into one-line summaries; anything that needs attention stays open.
• Bulk sends stay with their operator — when several people have console access, each sees and controls only their own.
• Image-only sends — sending an image without a caption works, by button and by keyboard.
• Instagram routing — inbound DMs land in the right conversation, and your own sent replies stop being read as a new contact.

Under the hood

• Lighter prompts — dropping the legacy memory blob from every turn removed roughly 17,000 tokens per turn on the busiest teammate.
• One model setting for contact memory — all six contact-memory pipelines now run through a single tunable area instead of ad-hoc routing.
• Documentation shipped with the release — an audit against the code found and corrected 29 gaps, and every documentation page now records when it was last verified.