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Calls

The phone can ring without stopping the work.

Loquent puts a briefed AI teammate on your business line. It answers, learns why the customer called, moves the routine next step forward, and brings in a person when the call needs judgment or live help.

Request an invitation Call (239) 342-5512

The demo line is live. No account or form is required to hear it answer.

Live call

Maya · Loquent demo line

answering
Understands
Acts
Hands off

The call lifecycle

Answering is only the first move.

A useful phone system carries the call from the opening ring to the next responsible action — and leaves enough context for the business to continue.

  1. Answer

    A teammate picks up with the right brief.

    The greeting, voice, business facts, and allowed actions come from the teammate assigned to that phone line.

  2. Understand

    It listens for the customer’s actual need.

    The teammate can use the Contact history and the business knowledge you have provided instead of treating the call as an isolated event.

  3. Act

    Routine work moves forward on the call.

    It can take a message, capture details, or follow the next-step instructions you gave it. It does not need to end at “someone will call you back.”

  4. Handoff

    A person enters when the call needs one.

    Transfer now or talk first for a warm handoff. The receiving person sees caller context instead of joining cold.

  5. Record

    The useful trail stays with the call.

    When recording and processing are enabled, the call can leave audio, a transcript, and a summary linked back to the Contact.

When a person matters

A handoff should arrive with the story attached.

Loquent supports direct and warm transfers. Talk first lets your colleague hear the situation privately while the caller waits, then complete the handoff with context.

Caller context

Shown before the handoff completes

talk first
Caller
Maria Delgado
Need
Price exception on urgent visit
History
Repeat customer · 3 prior calls
Next move
Owner judgment

After the call

Catch up by reading, not replaying the day.

A completed call stays linked to the Contact. With recording and processing enabled, you can play the audio, scan the transcript, and read the summary before deciding whether anything needs follow-up.

Real Loquent call detail view with the caller, duration, status, direction and transcript
Real Loquent product: call details gather identity, recording, transcript, and the useful readout in one place.

A complete business line

People and AI share the same floor.

Loquent is not only an answering bot. Your people can place and receive calls, manage presence, see callers waiting, transfer conversations, and carry the system on iPhone and Android.

Business numbers

Choose voice- and SMS-capable numbers and assign who answers each line.

Presence & queue

Available, Busy, and Away steer whether calls ring, wait, or move to the team.

Human calling

Place and answer calls from the browser or mobile app using the business line.

Call record

Keep the identity, activity, and enabled call artifacts attached to the Contact.

Hear the line before you imagine your own.

Call (239) 342-5512 to hear a real Loquent teammate answer, then request an invitation when you are ready to brief one for your business.

Request an invitation Try the live demo

Call recording and processing controls determine which post-call artifacts are stored.