Mia · product questions
Prepares answers about fit, materials, care, and other facts held in the business knowledge base.
“That style has a relaxed fit. Here are the approved measurements.”
For online sellers
Keep packing orders. Keep customer questions moving too.
Product questions arrive in DMs, chat, email, and text while the day is already full. Loquent prepares answers from the product knowledge you provide, preserves the customer history between channels, and escalates discounts, exceptions, and promises that need the seller.
Try the live Loquent line, text, or web chat without creating an account.
A fulfillment day
The day keeps moving without another inbox shift.
This is the operating change: calls, messages, comments and website visits are handled where they arrive, one record per customer, and the few moments that need judgment are gathered clearly.
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Web chat
A sizing question is answered from approved product facts.
The teammate uses the knowledge you supplied and holds the reply for review in Suggest mode.
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Instagram
The same shopper asks about delivery in a DM.
The Contact history keeps the earlier product context beside the new question.
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Email
Order details continue in a longer message.
The channel changes without forcing the customer or the seller to reconstruct the conversation.
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Escalation
A bundle exception reaches the seller.
The teammate gathers the order context and asks before promising a discount outside its rules.
The exception
The team pauses where judgment begins.
Approved product facts and routine order questions can be handled consistently. Discounts, unusual shipping promises, and exceptions should pause for the person who owns the margin and customer promise.
Your teammate needs you
One decision · everything else is moving
“This customer wants a six-item bundle discount. Should I offer one, and at what level?”
Answer now Open context I’ll take over
A coordinated team
Different jobs. One customer context.
Give each teammate a clear responsibility, its own behavior, capabilities, knowledge, and autonomy setting. They work from the same business and Contact context instead of becoming disconnected bots.
A team shaped around the work
Brief each role for one outcome.
Start with one teammate. Add specialized roles only when a distinct job deserves its own behavior and authority.
Ben · follow-up
Keeps open customer conversations visible and prepares the next message without inventing urgency.
“I kept your size question with the order details so nothing gets lost.”
Ruby · social & chat
Meets shoppers on Instagram, Messenger, and the website while keeping one Contact history.
“I can help with that. Which item and size are you considering?”
Product facts stay consistent across the channels shoppers choose.
The seller handles exceptions instead of every routine question.
The conversation remains attached to the customer as the order develops.
You keep the work only you should own.
Request an invitation and we’ll identify the product questions your team can handle, the knowledge it should use, and the order exceptions that should always come back to you.
Loquent is in closed alpha. Invitation requests are reviewed as space opens.