Privacy Policy

Information we collect

We collect information you provide directly — for example, when you contact us through the website, subscribe to updates, or request support. This typically includes your name, email address, and the content of your message.

The Loquent first-party web tag records page activity, referral context, and a browser visitor identifier so a form submission or conversation can retain the context that led to it.

If you accept analytics cookies, Google Analytics 4 measures page views, sessions, approximate location, and browser and device information. We do not send names, email addresses, phone numbers, message content, or invitation-form answers to Google Analytics.

How we use information

We use the information we collect to respond to your inquiries, improve the website, keep it secure, and comply with legal obligations. We do not sell personal information.

Cookies and analytics

When Google Analytics is configured, Google Consent Mode defaults analytics storage and all advertising-related consent signals to denied. Accepting analytics enables the Google Analytics cookie used to distinguish visits and sessions; declining keeps analytics storage denied and removes Google Analytics cookies previously created by this site.

Your choice is saved in this browser. You can reopen Cookie settings in the footer to grant or withdraw analytics consent at any time, and you can also clear site storage through your browser.

Data retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law. Contact-form submissions are typically retained for up to 24 months.

Your rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or port your personal information, and to object to or restrict certain processing. To exercise any of these rights, contact us at hello@loquent.io.

Third-party services

Cloudflare provides website hosting and content delivery. Google provides analytics only when it is configured and subject to the consent state described above. The Loquent application provides the first-party website tag, web chat, and invitation-form infrastructure. These providers process information on our behalf for their stated service purposes.

Contact

Questions about this Privacy Policy can be sent to hello@loquent.io. We are the data controller for the purposes of this policy. Our registered entity is Loquent, LLC, US.