Product or service
The catalog
What do you sell and how should it be described?
Name, short and full description, price language, structured price details, features, tags, images, and status.
Products & promotions
Keep the offer current where the team answers.
Give Loquent a clear catalog of active products and services, then layer time-bound offers on top. Teammates can reference what is actually available without turning a customer conversation into a hunt for the latest price sheet.
A commercial reference—not a deals pipeline
Active service
Seasonal maintenance
Inspection, tune-up, and a written system condition summary.
Current offer · through Sep 30
New customers receive the follow-up visit at no charge.
Illustrative catalog entry
Two commercial layers
The steady catalog. The offer with a shelf life.
Products describe what the business sells. Promotions describe the temporary reason to act now. Each has its own status so drafts and retired offers stay out of customer-facing work.
Promotion
The active offer
What changes for a limited period?
Discount, free trial, bonus, bundle, or another offer with value, validity window, optional code, eligibility, and terms.
Status protects the conversation
Half-finished facts should stay backstage.
The team references active commercial information. Drafts remain hidden, discontinued products remain available for internal history, and expired promotions retire when their window closes.
Draft
Still being shaped. Hidden from customer-facing teammate reference.
Active
Current and available for the team to reference in customer work.
Discontinued
No longer sold, but retained as catalog history.
Paused or expired
A promotion that should no longer appear in current offer guidance.
From catalog to conversation
Reference the offer. Do not invent the deal.
Commercial data sharpens the draft a teammate prepares. Rules and autonomy still decide whether the response waits for approval; a catalog entry is context, not permission to make promises.
Draft grounded in current offer
“The maintenance visit is $189 and includes the written condition summary. The new-customer follow-up offer is active through September 30.”
ReviewEdit
Keep exploring
See how the rest of the system connects.
Give the team one current answer to “what do you offer?”
Request an invitation and we’ll map the catalog, status, offer windows, business rules, and approval posture behind your customer conversations.