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Channels

Customers change channels. Their story should not.

A customer can call, follow up by text, send the details by email, and return through a DM. Loquent keeps that activity with one Contact so the team responds to the person, not just the latest notification.

Request an invitation Try the live demo

Live demo surfaces: phone, text, and the web chat on this site.

Call
SMS
Email
Web chat
WhatsApp
Instagram
Messenger
Social

One Contact

Maria Delgado

One conversation, one set of notes, one next step — however she comes back.

The front doors

One team behind every entrance.

Communication channels carry conversations. Website capture surfaces create and identify Contacts. Loquent keeps both connected without pretending that every surface works the same way.

call

Phone

Answers in its configured voice, follows the job you briefed, and can route or warm-transfer calls that need a person. Recordings, transcripts, and summaries are available when enabled.

sms

Texts

Handles questions, confirmations, and follow-ups in the same Contact thread as every other channel, using Suggest or Autonomous as you choose.

email

Email

Gives the team a business address on Loquent’s email domain. Incoming messages join Messaging and receive a drafted reply for review by default.

ig dm

Instagram DM

Brings Instagram business messages into Messaging so your people can reply with the same Contact history nearby. AI sending on social is not presented as live.

msngr

Facebook Messenger

Brings Messenger threads into the shared inbox so your people can reply beside texts, email, and the rest of the Contact history.

chat

Web chat

Puts an assigned teammate on your website. The bubble on this page is the live Loquent demo when the widget is available.

wa

coming

WhatsApp

The next door we’ll open. It isn’t live yet — so we won’t sell it like it is.

A customer, not an inbox

Watch the thread cross the day.

The channel label changes. The identity, history, and responsibility for the next step remain in one place.

  1. Call

    Maria explains the problem once.

    The call and its useful context attach to Maria’s Contact instead of disappearing into a separate phone log.

  2. SMS

    The next step continues by text.

    The teammate can refer to the call because the text is part of the same conversation, not a new inbox.

  3. Email

    A detailed question keeps the earlier context.

    The draft uses what Maria already shared and waits for review in Suggest mode.

  4. Instagram

    A channel change does not reset the relationship.

    The same Contact record holds the conversation, the decision, and what should happen next.

Product evidence

One timeline gives the team the whole picture.

The unified thread places channel activity, notes, tasks, and customer details around the same Contact. A teammate preparing the next reply can work from the same history your people see.

A Loquent conversation where texts and an answered call sit in one thread for the same customer
Real Loquent product: a Contact’s activity remains together as the channel changes.

What makes this different

Multichannel is not a row of logos.

The value is continuity: one team can see what happened before, what was promised, and what still needs to happen.

Separate inboxes

The owner reconstructs the story and decides which tab contains the latest truth.

One Loquent Contact

The conversation, notes, tasks, and decisions travel together across the channels the customer chooses.

Bring the front doors together. Keep the customer whole.

Request an invitation and we’ll map the channels customers already use, the teammate responsible for them, and the decisions that should always come back to you.

Request an invitation Try the live demo

WhatsApp Business connects alongside the WhatsApp Business app you already use.