Sofia · calls
Answers the business line, understands the reason for the call, and follows the handoff rules you set.
“I have the details. Let me bring the owner in for that exception.”
For service businesses
Stay on the job. Your customer-facing team stays available.
When the same hands do the work and answer the phone, something always waits. Loquent handles the first response across calls and messages, moves the routine next step forward, and brings the owner the decisions only an owner should make.
Try the live Loquent line, text, or web chat without creating an account.
A day in the business
The day keeps moving without another inbox shift.
This is the operating change: calls, messages, comments and website visits are handled where they arrive, one record per customer, and the few moments that need judgment are gathered clearly.
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Call
A new service request is answered while the crew is driving.
The teammate gathers the need, checks the business guidance, and leaves the request attached to the new Contact.
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Text
A customer confirms details without starting over.
The thread carries the call context into the text exchange, so the follow-up begins informed.
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Follow-up
A quiet estimate stays visible.
The next action remains part of the customer record instead of depending on the owner remembering after the job.
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Escalation
An unusual service request reaches the owner.
The team asks one clear question instead of improvising a promise outside its authority.
The exception
The team pauses where judgment begins.
Routine scheduling and information can keep moving. Coverage questions, exceptions, and promises outside the brief should return to the person accountable for them.
Your teammate needs you
One decision · everything else is moving
“Do we service this equipment, or should I refer Maria to someone we trust?”
Answer now Open context I’ll take over
A coordinated team
Different jobs. One customer context.
Give each teammate a clear responsibility, its own behavior, capabilities, knowledge, and autonomy setting. They work from the same business and Contact context instead of becoming disconnected bots.
A team shaped around the work
Brief each role for one outcome.
Start with one teammate. Add specialized roles only when a distinct job deserves its own behavior and authority.
Ben · messages
Keeps texts and email moving from the same Contact history, with drafts held for review by default.
“Saturday morning is available. Would you like me to hold it?”
Ruby · web
Handles web chat and website enquiries, turning anonymous interest into a useful next conversation.
“Tell me what is happening and I’ll get this to the right place.”
Customers get a useful first response while the crew is working.
The owner sees the exceptions without rebuilding every conversation.
Calls, messages, notes, and follow-ups stay with one Contact history.
You keep the work only you should own.
Request an invitation and we’ll learn how customers reach the business, what the team can handle, and which calls should always come to you.
Loquent is in closed alpha. Invitation requests are reviewed as space opens.