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2026.6.9

Meta onboarding for real accounts

Connect Instagram with or without a Facebook Page, connect Creator accounts that used to be skipped, and get a reconnect prompt before access expires.

  • instagram
  • messenger
  • onboarding
  • channels

Connecting Instagram and Facebook Messenger worked for the ideal account setup and quietly failed for everything else. This release reworks the connection so it covers the range of accounts businesses actually have.

Connecting Instagram and Messenger

  • Two ways in — connect Facebook and Instagram together, with the Instagram link handled inside the dialog, or connect Instagram on its own when the account is not tied to any Page.
  • Creator accounts connect — Instagram accounts linked through the modern connect-to-Page flow, and Creator accounts, are now discovered instead of silently skipped.
  • A real error instead of silence — connecting a Page with no linked Instagram account explains what is missing rather than appearing to succeed.
  • Reconnect before it breaks — connections track when access expires and prompt you to reconnect before messaging stops working.
  • Separate Instagram credentials — the platform configuration accepts distinct Instagram app credentials, masked and audited.

Diagnostics

  • No more silent lookups — every way an Instagram lookup could fail is now recorded with context, and access tokens are never written to logs.

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See these releases working on your own customers.

Loquent is in closed alpha and every business is set up personally. Request an invitation and we'll map your channels, teammates, and follow-up rhythm together.