Teammate
Choose the role responsible for answering—or observe without an assigned teammate while you prepare.
Website · Web chat
Answer while the question is still on the page.
Put a teammate in a branded bubble or inline chat, choose when to ask who the visitor is, and carry the conversation into the same Loquent inbox and Contact history.
Install with one embed snippet
Chat with Maya
Hi—what can I help you figure out?
Do you have Saturday appointments?
I can help with that. Which service are you looking for?
One live path
From page question to known conversation.
Web chat works best when it is connected to identity, a responsible teammate, and a real place for people to step in.
- 01 · Page
A question appears.
The visitor asks while the service, product, or policy is still in front of them.
- 02 · Teammate
The right role answers.
The widget is assigned to a teammate with its own rules, knowledge, and review posture.
- 03 · Contact
Identity joins the chat.
Optional or required name, email, and phone collection can turn the session into a Contact.
- 04 · Continuity
The conversation stays open.
The thread lands in Messaging so a person or teammate can continue with the same context.
Fit the website
The experience should feel like part of the business.
Configure the visible identity and the collection posture without changing how the customer record works behind it.
Presentation
Set the display name, greeting, colors, text colors, and left or right placement.
Embed mode
Use a floating bubble across the site or place an inline conversation inside a page.
Contact collection
Collect no details, invite them optionally, or require selected name, email, and phone fields.
Keep exploring
See how the rest of the system connects.
Put a real role behind the chat bubble.
Request an invitation and we’ll connect the widget, teammate, knowledge, collection posture, and review controls around the questions your visitors ask.