Quieter conversations and bulk email

The headline of this release is restraint. When a teammate asks you something and the answer doesn’t come, the conversation now winds down gracefully — one considerate close-out to the contact, then quiet — instead of following up again and again. Bulk follow-ups also learned email, and the voice stack took another step up.

Conversations that know when to go quiet

A question that waits for you should never turn into pressure on your contact.

• One polite close-out, then silence — when a question goes unanswered past its window, your teammate closes the loop with the contact once and stops. The question stays in your queue, still answerable, untouched.
• Quiet is a visible state — a conversation that gave up waiting says so, leaves your active lists, and drops out of your active-conversation count, so what you see reflects what’s really moving.
• Answering wakes it up properly — reply days later and the conversation first catches up on everything it missed, your own manual replies included, before it picks back up.
• Hand-offs are never dropped — when a teammate delegates to a specialist, the conversation stays open until the specialist reports back, so the answer always makes it home.

Bulk follow-ups over email

The same drafting, the same review sheet, the same deliberate send you already use for text — now over email.

• Pick the channel and the sender — choose email when creating a bulk follow-up, and choose the address it goes out from.
• A subject written for each person — the drafter writes a per-recipient subject line, not one blast headline for everyone.
• A review sheet that reads like email — subject and body per recipient, reviewed before anything leaves.
• Delegation included — hand an email follow-up to a teammate exactly the way you hand off a text one.

Channels

• “Nobody answers here” — a channel can now be set to have no teammate, so an inbox you don’t want answered automatically simply isn’t.
• Tasks without a contact — create a task that isn’t tied to a person, for the work that’s just work.

Transcription and voice

• Transcription tuned on real audio — Loquent can now choose the transcription provider and model behind your call and voicemail transcripts, benchmarked against real recordings before anything changes.
• Newer voice models — phone conversations can run on the latest generation of realtime voice models.

Reliability

• Honest tool reporting — when something a teammate attempts fails, it is recorded as a failure, so a teammate never reports success it didn’t have.
• One bad integration can’t stall a conversation — a malformed third-party connection is normalized on the way in instead of breaking a teammate’s turn.
• No flash of the wrong record — switching between records no longer briefly shows the previous one’s data.