Let me check, not a guessed no

Your teammates now say only what your knowledge base and your catalog support. When they don’t know, they ask you instead of guessing.

Unknown means “let me check”

• No guessed no — a question your knowledge base does not answer reaches you as one quick question, and the contact hears that the team will confirm.
• Only your list is final — a teammate turns down without checking only what you listed under We don’t offer. Anything else is looked up first.
• Off-sale stays private — discontinued and draft products are never described to a contact.

Prices that stay current

• No frozen prices — new teammates read prices from your catalog when asked, so a price change takes effect everywhere at once.
• The shown price follows the amount — editing a product’s amount updates the price contacts see, and the form warns you when the two disagree.

A cleaner knowledge base

• Readable scans — scanned PDFs keep their accented letters.
• Fewer false alarms — May contradict no longer fires on a heading or a single shared word.
• Short names checked — a We don’t offer entry made of common words is still checked against your products.
• Answered questions clear themselves — a question leaves the Unanswered panel once a later lookup answers it.
• The Playground knows your business — the teammate you meet during setup answers from the knowledge base setup just built.

Under the hood

• Credits checked first — uploads, website imports, weekly re-checks and drafted answers check your credits before calling a model.